Front Desk Coordinator

1 month ago


Louisville, Kentucky, United States Seven Counties Services Full time
Job Summary:

Under moderate supervision, performs a variety of administrative or business office functions, including front desk/reception, data entry, filing, typing, and report-running, handling problems and deviations according to instructions, procedures, previous training, or accepted practices, with limited discretion to revise existing methods or protocols or develop new ones, and consulting with supervisor occasionally.

Key Responsibilities:

  • Provides exceptional customer service, meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients, collecting payment for services, documenting payment for services, and notifying clinician when client arrives.
  • Enters various client data in electronic information system, including client demographics, client eligibility information, and service corrections, and enters other program-specific data in various databases.
  • May provide medical records-related support to the Health Information Management staff, as needed.
  • Files and maintains various correspondence, records, reports, and other documents related to site's operations.
  • Performs various administrative functions, including typing from various sources, data entry as requested by supervisor, generating requisitions for business cards, training registration fees, and office furniture, and taking minutes of meetings.
  • Runs miscellaneous monthly/quarterly reports, assesses validity of reports, and takes action as needed on results of reports.
  • Participates in daily deposit process, including daily deposit reconciliation.
  • Monitors work site's inventory of office supplies and orders supplies as needed.
  • Coordinates lab appointments and processes lab results.
  • May act as liaison with SCS's Properties department, performing tasks such as submitting work orders and communicating with Properties staff regarding site needs.
  • May act as Infection Prevention Representative for site, performing tasks such as monitoring infection prevention-related supplies and attending Infection Prevention meetings.


Requirements:

  • High School or GED required.
  • Completion of up to 18 months' business school, beyond high school preferred.
  • Three to four years' experience working in office setting and performing various clerical or administrative tasks.
  • Advanced knowledge of Microsoft Office Suite.
  • Strong oral and written communication skills.


Benefits:

Seven Counties Services offers a comprehensive benefits package, including medical coverage, dental coverage, vision coverage, flexible spending account, health savings account, short-term disability, long-term disability, life insurance, accidental death and dismemberment insurance, 403b retirement plan with company-funded matching, and tuition assistance plans.

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