Dental Front Desk Coordinator
4 weeks ago
Advanced Dental Center Inc is seeking a highly skilled and organized Front Desk Coordinator to join our team. As the first point of contact for patients, this role is crucial in providing exceptional customer service and ensuring a smooth experience for our patients.
Key Responsibilities- Warmly greet and build rapport with patients
- Promptly respond to phone calls, voicemails, and emails
- Efficiently check in and out patients for their scheduled appointments
- Verify patients' appointments via phone calls, texts, and emails
- Proactively sweep the schedule, addressing conversions, unconfirmed confirmed appointments, balances, and signed treatment plans
- Build the schedule by making proactive phone calls, texts, and emails to schedule appointments
- Maintain and update patient profiles within Open Dental
- Speak to patients about their treatment plans, estimated insurance coverage, and warranty options
- Pull end of day reports
- Ensure all required documentation is on file prior to the appointment
- Verify patients' dental insurance
- Collect patients' fees and copays before the appointment
- Ensure patients fully understand their treatment plan and payment options
- Provide information on the Dental Saver Discount Plan
- Schedule patients' appointments within the patient management system
- Ensure the reception and front desk areas are always clean and sterilized
- Minimum of a high school diploma
- Must be able to provide a high level of customer service
- Must have excellent verbal and written communication skills
- Previous experience working in the dental field is preferred
- Must have the ability to multi-task and work effectively in a fast-paced environment
- Must follow HIPAA Compliance
- Must be well organized and have excellent computer skills
- Must be able to thrive in a team-oriented environment
- Ability to sit for long periods of time
- Ability to work in an area where the noise level is typical of an office environment
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