Dental Front Desk Coordinator

4 weeks ago


Louisville, Kentucky, United States Advanced Dental Center Inc Full time
Job Summary

Advanced Dental Center Inc is seeking a highly skilled and organized Front Desk Coordinator to join our team. As the first point of contact for patients, this role is crucial in providing exceptional customer service and ensuring a smooth experience for our patients.

Key Responsibilities
  • Warmly greet and build rapport with patients
  • Promptly respond to phone calls, voicemails, and emails
  • Efficiently check in and out patients for their scheduled appointments
  • Verify patients' appointments via phone calls, texts, and emails
  • Proactively sweep the schedule, addressing conversions, unconfirmed confirmed appointments, balances, and signed treatment plans
  • Build the schedule by making proactive phone calls, texts, and emails to schedule appointments
  • Maintain and update patient profiles within Open Dental
  • Speak to patients about their treatment plans, estimated insurance coverage, and warranty options
  • Pull end of day reports
  • Ensure all required documentation is on file prior to the appointment
  • Verify patients' dental insurance
  • Collect patients' fees and copays before the appointment
  • Ensure patients fully understand their treatment plan and payment options
  • Provide information on the Dental Saver Discount Plan
  • Schedule patients' appointments within the patient management system
  • Ensure the reception and front desk areas are always clean and sterilized
Requirements
  • Minimum of a high school diploma
  • Must be able to provide a high level of customer service
  • Must have excellent verbal and written communication skills
  • Previous experience working in the dental field is preferred
  • Must have the ability to multi-task and work effectively in a fast-paced environment
  • Must follow HIPAA Compliance
  • Must be well organized and have excellent computer skills
  • Must be able to thrive in a team-oriented environment
  • Ability to sit for long periods of time
  • Ability to work in an area where the noise level is typical of an office environment

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