Technical Account Manager

6 days ago


Somerset, Kentucky, United States Transworld Systems Full time

About the Role

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We are seeking skilled Customer Service Representatives to join our team at Transworld Systems. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and supporting the growth and success of our organization.

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Key Responsibilities:

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  • Provide expert-level support to customers via phone, chat, and email, ensuring timely and effective resolution of their queries and concerns
  • Collaborate with internal teams to identify and address customer pain points, driving continuous improvement and innovation in our services
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Requirements:

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  • 2+ years of experience in a call center or customer-facing role, preferably in a technical support capacity
  • Proven track record of delivering exceptional customer experiences and resolving complex issues
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
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Benefits:

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  • Competitive hourly rate of $16.00
  • Ongoing training and development opportunities to enhance your skills and expertise
  • A collaborative and dynamic work environment that supports your growth and well-being


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