Technical Support Specialist

2 weeks ago


Somerset, United States DelMonte Hotel Group Full time

DelMonte Hotel Group Overview


We are a leading hospitality company that delivers exceptional experiences for our guests. Our team of experts provides personalized service, ensuring every stay is memorable.



About the Role

We are seeking an experienced Venue Technology Assistant to join our team at DelMonte Hotel Group. As a Venue Technology Assistant, you will play a crucial role in supporting the smooth operation of our venues by providing technical assistance and ensuring all systems are functioning correctly.



Salary:
Estimated annual salary: $65,000 - $85,000

Responsibilities:

  • Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
  • Initiates and implement improvements to areas of responsibility
  • Conduct venue walk-through to ensure all systems are operational prior to and during all events
  • Replacement of defective hardware before, during and after events
  • Diagnoses of software, firmware & hardware errors and breakage
  • Maintain a thorough knowledge of the organization and adheres to all standards and practices


Qualifications:

To be successful as a Venue Technology Assistant, you must possess strong analytical and problem-solving skills, with the ability to organize, manage, and complete multiple tasks efficiently and effectively. You should also have excellent verbal and written communication skills, with the ability to establish and maintain effective working relationships with internal and external stakeholders.


You will need to be highly adaptable, able to work well under pressure, and possess a high level of integrity and professionalism. Familiarity with Microsoft applications and operating systems is essential, as is the ability to lift at least 50 pounds and stand for long periods.


In addition to your technical skills, you should demonstrate a commitment to safety and compliance with company policies and procedures. A positive attitude, willingness to learn, and ability to work collaboratively as part of a team are also essential qualities for success in this role.



Benefits:

As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, comprehensive health insurance, retirement savings plan, and generous paid time off.


At DelMonte Hotel Group, we value diversity and inclusion, and welcome applications from individuals who share our passion for delivering exceptional customer experiences.



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