Service Delivery Expert
5 days ago
About the Position
">We are currently seeking a talented Customer Service Representative to join our team at Transworld Systems. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving business growth through excellent service delivery.
">Responsibilities:
">- Utilize multichannel communications (phone, chat, email) to assist customers with logging into, setting up, and navigating accounts
- Provide top-notch customer service, patience, and guidance to effectively assist with any and all questions or challenges customers may be experiencing with accounts
Qualifications:
">- Previous call center/customer service experience required; technical support experience highly preferred
- Familiarity and savviness with Android/iPhone devices and applications
- High levels of patience to assist non-technical customers with accounts
- Ability to troubleshoot and resolve customers account issues with one-call resolution
- Ability to provide a best-in-class customer service experience
- Friendly and able to communicate effectively
- Experience using various communication tools (voice, chat, email)
Compensation:
">$16.00/hour
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