Customer Support Representative
4 weeks ago
Overview
">We are seeking ambitious and self-motivated individuals to join our thriving team as Customer Service Representatives. This role offers a rewarding career in the customer service arena, with opportunities for growth and development.
">Why Work with Us?
">- Paid training to ensure you have the skills and knowledge needed to succeed
- A team-oriented work environment that fosters collaboration and support
- Growth opportunities to advance your career and take on new challenges
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan with employer matching, paid time off, and paid holidays
Your Responsibilities
">- Use multichannel communications (phone, chat, email) to assist customers with logging into, setting up, and navigating accounts
- Provide high-levels of customer service, patience, and guidance to effectively assist with any and all questions or challenges customers may be experiencing with accounts
What We're Looking For
">- Previous call center/customer service experience required; technical support experience highly preferred
- Familiarity and savviness with Android/iPhone devices and applications
- High levels of patience to assist non-technical customers with accounts
- Ability to troubleshoot and resolve customers account issues with one-call resolution
- Ability to provide a best-in-class customer service experience
- Friendly and able to communicate effectively
- Experience using various communication tools (voice, chat, email)
Pay Range:
">$16.00/hour
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