Technology Operations Manager

2 weeks ago


Belmont, New York, United States Alans Group Full time
Position Overview

We are seeking a Technology Operations Manager to oversee our IT infrastructure and cybersecurity initiatives. This role is crucial in ensuring that our technological framework aligns with the strategic goals of the organization.

Key Responsibilities
  • Lead the development and implementation of the organization's IT infrastructure, focusing on systems that enhance internal operations.
  • Collaborate with various departments to ensure successful project delivery and mitigate potential risks.
  • Establish key performance indicators to report on the success of technology deployments and network operations.
  • Utilize technology to enhance user experience through effective applications and integrations.
  • Work closely with leadership and end-users to identify and select appropriate technologies that meet organizational needs.
  • Oversee the configuration and deployment of enterprise tools, providing ongoing support as necessary.
  • Manage an inventory of products and applications to ensure visibility across all technology leads.
  • Communicate current issues and upcoming changes to staff in a clear and concise manner.
  • Educate employees on best practices for technology use and data security.
  • Create and maintain documentation for support personnel and end-users.
  • Promote cybersecurity awareness and best practices among users.
  • Support the installation and configuration of technology for various operational needs.
  • Respond to support inquiries with a focus on delivering excellent customer service.
  • Establish user-centric support practices to enhance the overall user experience.
  • Coordinate with Managed Services Providers to ensure project success and accountability.
  • Participate actively in the Technology Steering Team.
  • Provide on-site support for events as required.
  • Supervise part-time technology staff during events.

Qualifications
  • Bachelor's degree in Computer Science or Information Systems, or equivalent experience.
  • A minimum of seven years in progressive IT management roles.
  • Experience in leading a technology organization, preferably in a multi-site environment.
  • Broad knowledge across various IT disciplines, including hardware, software, and security.
  • Advanced proficiency in Windows & Mac OS and Microsoft 365.
  • Strong understanding of core infrastructure technologies such as Active Directory, DNS, and DHCP.
  • Expertise in Cisco technologies, including routing and switching.
  • Ability to identify problems, propose solutions, and implement them effectively.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Company Overview

ALANS GROUP is a vibrant and growth-focused boutique staffing solutions firm. We pride ourselves on fostering a competitive culture and a dedicated team committed to connecting clients with exceptional talent. Our services in Human Capital Management encompass Talent Management, Recruiting & Onboarding, Workforce Planning, Performance Management, and Contingent Workforce Management.

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