Deployment Manager

4 weeks ago

Minneapolis, Minnesota, United States Center LLC Full time
Job Description

At Center LLC, we're building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.

The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center, you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.

Key Responsibilities
  • Assist with developing best practices for new customer deployments to drive high rates of product adoption for maximum value realization
  • Support efforts to scale Center deployments with a low-touch approach and digitization while still offering world-class customer service
  • Manage the daily operations of the Deployment team, including focus on customer experience, completing projects timely and successfully, ensure operational excellence through data hygiene, consistently review data against target KPIs
  • Hire, motivate, and lead the Deployment team - communicating clear expectations and performance feedback and providing coaching and mentoring to build an engaged, productive, and highly motivated team
  • Leverage data analysis and problem-solving skills with an eye towards process improvements and performance while our product offerings continue to grow
  • Promote a team-building environment with a focus on cross-functional partnerships to maintain high morale and increased productivity
Requirements
  • Experience leading the business deliverables and strategic priorities for Customer Success functions
  • Experience building processes to balance scale and customer satisfaction
  • Strong track record of building and leading high-performing teams to achieve high customer satisfaction ratings
  • A customer-centric perspective with excellent listening and problem-solving skills
  • Analytical mindset and ability to efficiently problem-solve everyday challenges - ability to read and understand data, build reports on established program metrics, and ability to extract meaningful insights to make informed decisions and recommendations
  • Able to work effectively with cross-functional teams and personnel at varying levels within Center and customer organizations
  • Proven ability to execute strategy from the inception stage to rollout
  • Ability to assist management in developing overall strategy and objectives while coordinating day-to-day operations
  • Ability to deliver results in a high-pressure, deadline-driven environment
  • Excellent presentation skills and strong written communication skills
  • Solution-oriented with a strong track record of innovation and business acumen; knows how businesses work and is knowledgeable in current trends
  • Moves beyond traditional ways of doing things; pushes past the status quo and continually assesses the market potential of an innovative idea or solution
  • Ability to learn and adapt to new technologies and principles
  • Bachelor's degree in business or a related discipline, or a combination of education and related experience
  • Ability to travel as needed (less than 10%)
Personal Attributes
  • Passion for the customer
  • Organized and able to self-manage your time commitments and deliverables
  • Fast learner, with an open mind, and a team-oriented mentality
  • Accountable to your team & your customers
  • An entrepreneurial spirit: flexible and willing to pitch in where needed
  • Ready to have fun, keep perspective, and be part of an amazing team

We offer an excellent compensation package for all Center employees. This includes competitive salary, performance bonus, generous paid time off, comprehensive health benefits, and 401(k) participation.

The Manager, Deployments pay transparency range is $126,000 - $155,000 annually + bonus and equity. In addition, Center offers a Self-Managed PTO plan, 9 Paid Holidays, Paid Parental Leave, Commuter Stipend, and health care benefits including Medical, Dental, Vision, Long Term Disability, Base Life, AD&D, FSA, Commuter, and 401(k).

Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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