Deployment Manager

3 weeks ago

Minneapolis, Minnesota, United States Center LLC Full time
Deployment Manager Job Description

At Center LLC, we're committed to simplifying how people work through forward-looking technology. Our transformative expense management solution offers three key advantages: it eliminates expense reporting for employees, reduces the time needed to process expenses in the finance department, and provides real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.

The Center team believes that great businesses are built by people who share common values. For us, that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. As a Deployment Manager at Center, you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.

Key Responsibilities:
  • Assist in developing best practices for new customer deployments to drive high rates of product adoption for maximum value realization
  • Support efforts to scale Center deployments with a low-touch approach and digitization while maintaining world-class customer service
  • Manage the daily operations of the Deployment team, focusing on customer experience, completing projects timely and successfully, ensuring operational excellence through data hygiene, and consistently reviewing data against target KPIs
  • Hire, motivate, and lead the Deployment team, communicating clear expectations and performance feedback, and providing coaching and mentoring to build an engaged, productive, and highly motivated team
  • Leverage data analysis and problem-solving skills to identify process improvements and performance enhancements while our product offerings continue to grow
  • Promote a team-building environment with a focus on cross-functional partnerships to maintain high morale and increased productivity
Requirements:
  • Experience leading business deliverables and strategic priorities for Customer Success functions
  • Experience building processes to balance scale and customer satisfaction
  • Strong track record of building and leading high-performing teams to achieve high customer satisfaction ratings
  • A customer-centric perspective with excellent listening and problem-solving skills
  • Analytical mindset and ability to efficiently problem-solve everyday challenges, read and understand data, build reports on established program metrics, and extract meaningful insights to make informed decisions and recommendations
  • Able to work effectively with cross-functional teams and personnel at varying levels within Center and customer organizations
  • Proven ability to execute strategy from inception to rollout
  • Ability to assist management in developing overall strategy and objectives while coordinating day-to-day operations
  • Ability to deliver results in a high-pressure, deadline-driven environment
  • Excellent presentation skills and strong written communication skills
  • Solution-oriented with a strong track record of innovation and business acumen; knows how businesses work and is knowledgeable in current trends
  • Moves beyond traditional ways of doing things; pushes past the status quo and continually assesses the market potential of an innovative idea or solution
  • Ability to learn and adapt to new technologies and principles
  • Bachelor's degree in business or a related discipline, or a combination of education and related experience
  • Ability to travel as needed (less than 10%)
Personal Attributes:
  • Passion for the customer
  • Organized and able to self-manage time commitments and deliverables
  • Fast learner, with an open mind, and a team-oriented mentality
  • Accountable to your team & your customers
  • An entrepreneurial spirit: flexible and willing to pitch in where needed
  • Ready to have fun, keep perspective, and be part of an amazing team

We offer an excellent compensation package for all Center employees, including a competitive salary, performance bonus, generous paid time off, comprehensive health benefits, and 401(k) participation. The Manager, Deployments pay transparency range is $126,000 - $155,000 annually + bonus and equity.

Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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