Dynamic Guest Experience Ambassador
5 days ago
Company Overview:
At AccorHotel, we're committed to providing exceptional service and creating unforgettable experiences for our guests. As part of our team, you'll play a vital role in ensuring our guests receive the highest level of care and attention from check-in to check-out.
Salary:
$17/hour
Job Description:
We're seeking a highly motivated and customer-focused Guest Service Agent to join our dynamic team. As a Guest Service Agent, you'll be responsible for overseeing the daily operations of our hotel, providing exceptional service, and maintaining accurate records. This role offers a unique opportunity to be part of the hospitality industry and work in a fast-paced environment.
Key Responsibilities:
- Provide exceptional service to our guests, ensuring a seamless experience from check-in to check-out.
- Oversee the daily operations of our hotel, including check-in/check-out, billing, and guest communication.
- Work closely with our Front Office Manager and other teams to execute selling strategies and ensure maximum occupancy.
- Inform guests of all the fun things to do in the hotel, including our restaurant and bar offerings, as well as activations and activities.
- Know the neighborhood and provide recommendations for dining, shopping, and activities.
- Proactively maintain our public area spaces, ensuring they are clean and tidy.
- Assist guests with luggage storage and package retrieval as needed.
- Maintain a positive and friendly attitude at all times.
Required Skills and Qualifications:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of the local area and ability to provide recommendations.
- Ability to work a flexible schedule, including weekends and occasional overnight shifts.
- English language proficiency.
Benefits:
We offer a competitive hourly rate of $17/hour and a dynamic work environment.
Remote Work:
No
Employment Type:
Fulltime
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