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IT Support Specialist

2 months ago

Denver, Colorado, United States Sandstone Care Full time
Job Description

Job Summary:

Sandstone Care is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our staff and clients, ensuring smooth day-to-day operations at our facilities.

Key Responsibilities:

  • Technical Support: Provide expert technical support to staff and clients, resolving computer and system issues in a timely and efficient manner.
  • Problem-Solving: Troubleshoot technical challenges, assess hardware and software configurations, and implement solutions to maintain smooth operations.
  • Staff Empowerment: Educate staff on technical procedures, empowering them to become more self-sufficient and confident in their ability to use technology.
  • Inventory Management: Manage inventory, track system updates, and maintain documentation to ensure our IT systems run efficiently.
  • Travel and Support: Travel between our facilities to provide support, deploy new laptops, and ensure all technical needs are met.

Requirements:

  • IT Background: A strong background in IT support, with CompTIA A+ certification required.
  • Problem-Solving Skills: Excellent problem-solving skills, with a proactive approach to troubleshooting technical issues.
  • Customer Service: A customer-service mindset, with the ability to communicate technical concepts to non-technical team members.
  • Organizational Skills: Excellent organizational skills to manage multiple tasks, systems updates, and inventory.
  • Travel and Flexibility: Flexibility to travel between our facilities, with a valid driver's license and reliable transportation.

What We Offer:

  • Comprehensive Benefits: Comprehensive health benefits, including medical, dental, vision, life insurance, and disability.
  • 401k Matching: 401k with up to 5% matching.
  • PTO and Holidays: 4+ weeks paid time off, including floating holidays and wellbeing days.
  • Collaborative Environment: A collaborative, supportive team environment.
  • Company Culture: A company culture that prioritizes diversity, inclusion, and equity for both clients and staff.
  • Opportunities for Growth: Opportunities for personal and professional growth.