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Customer Service Representative
1 month ago
Join The Hanover Theatre and Conservatory team as a Customer Service and Sales Associate. This role is responsible for providing exceptional customer service to patrons and prospects, supporting the organization's strategic and revenue goals, and assisting with communication projects as requested.
Key Responsibilities:- Act as an active member of the sales team for calling campaigns and ticket sales to meet revenue goals.
- Proactively, accurately, and professionally respond to customer inquiries in person, via email, and over the phone with regards to ticket sales, ticket exchanges, memberships, and event or building information.
- Process subscription sales and single ticket sales and exchanges using Audience View ticketing system in person and over the phone.
- Assist with communication and/or data projects as requested.
- Serve as a brand ambassador for The Hanover Theatre and Conservatory by distributing materials and staffing events.
- Assist in maintaining an active social media presence, address customer feedback, and drive the organization's messaging by actively contributing to customer engagement on site and virtually.
- Ability to work Monday through Saturday, 9:30 am-6:00 pm, and/or evening and weekend hours as required.
- Ability to communicate in English proficiently, both verbally and in writing.
- Proficient computer skills with the ability to learn new software.
- Ability to work in a fast-paced environment with attention to detail.
- Ability to manage and coordinate numerous projects and tasks simultaneously in a busy, high-pressure environment.
- Good cash-handling skills.
- Ability to effectively deal with internal and external customers, donors, and members with high levels of patience, tact, and diplomacy.
- Ability to lift, move, and/or carry up to 40 pounds at times.
- Ability to sit for prolonged periods while assisting customers over the phone or in person.
- High school diploma/equivalent or two years of related experience.
- Two years of customer service or retail experience preferred.
- Fluency in Spanish is desirable.
