Customer Service Representative
1 week ago
The Customer Advocate is one of Safelite's first impressions with our customers. This role requires a professional and organized individual who can deliver a memorable experience during every interaction.
What You'll Get- Competitive weekly base pay starting at $19.50/hour
- A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days
- Up to $5,250 annually in tuition reimbursement
- Paid training and all the tools and resources you'll need to be successful
- Welcome in-shop customers and resolve customer concerns quickly and efficiently
- Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills
- Review orders from the national contact center and manage dealer part orders and special accounts
- High School Diploma/GED/Equivalent required
- Experience: 1-3 years telephone operations or business administration experience required
- Ability to provide world-class customer service in a changing, fast-paced operation
- Present a professional appearance and wear personal protective equipment
- Ability to travel up to 10%
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