Customer Service Representative

4 weeks ago


Worcester, Massachusetts, United States Tomra Full time
Job Opportunity

At Tomra, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team in the New England and Upstate NY Area.

This role will support our RVM Sales and Service Departments in delivering exceptional customer service to all Tomra clients. As a key member of our team, you will be responsible for traveling and engaging with RVM end-users, store-level employees, and management to evaluate and bolster all Tomra-related initiatives.

Key Responsibilities:
  • Facilitate coordination and support among various internal departments to guarantee customer satisfaction.
  • Manage overall customer contentment at the store level for designated accounts, including product pickup, supply provision, administrative tasks, and machine performance.
  • Help resolve product or service issues by identifying the customer's complaint; pinpointing the problem's cause; delegating and detailing the issue(s) to the relevant department for resolution; hastening the correction or adjustment; and conducting follow-ups to ensure resolution.
  • Aid in the expansion of the Bottle Bill in the assigned territory, which encompasses the rollout and introduction of RVM technology, the addition of new categories, and an increase in deposit values.
  • Chart and organize territory coverage across New England and Upstate New York, and manage communication and meeting scheduling with customers.
  • Draft and distribute weekly customer visit reports to the respective functional stakeholders.
  • Conduct store bar code scans as necessary.
  • Undertake other duties and/or special projects as required.
Requirements:
  • College degree preferred 2-4 years' experience in business.
  • Valid clean driver's License.
  • Must be fluent in English. Bi-Lingual Spanish/ English preferred.
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance


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