Customer Service Representative
3 weeks ago
About Cornerstone Bank
Cornerstone Bank is a community-based bank that provides a unique ability to deliver outstanding service with a personal touch. Our local presence in Worcester County enables us to serve individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.
Job Summary
We are seeking a Customer Relations Associate to perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures. This includes processing deposits, withdrawals, payments, night drop bags, check cashing, and maintaining updated knowledge of Bank's products and services.
Key Responsibilities
- Builds trust with customers by identifying opportunities to deepen customer relationships and refers customers to appropriate team members.
- Balances transactions and cash at the end of the day and participates in the branch settlement.
- Assists in operational and administrative activities of the branch, including opening, closing, balancing ATM, mail deliveries, and other general customer inquiries.
- Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.
Requirements
- Three to six months banking or retail cash handling/customer service experience.
- High level of interpersonal skills to handle sensitive and confidential situations and documentation.
- Must be available to work extended and/or weekend hours and attend training as needed.
- Must be able to use various types of office equipment, including computer terminals.
What We Offer
Cornerstone Bank provides a competitive pay, a generous student-loan paydown program, comprehensive benefit package including medical, dental, vision insurance, and even pet insurance. We are committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.
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