Customer Service Representative

4 weeks ago


Worcester, Massachusetts, United States Safelite Group, Inc. Full time

Welcome to the Safelite Group, Inc. team

The Customer Advocate is one of our first impressions with our customers. This role requires a professional and organized individual who can deliver a memorable experience during every interaction.

Key Responsibilities:

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently.
  • Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.

Requirements:

  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

What We Offer:

  • Competitive weekly base pay starting at $XX/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

Join our team and be part of a company that values diversity and is proud to be an equal opportunity employer.



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