Customer Service Representative

1 day ago


Worcester, Massachusetts, United States M&T Bank Full time
Job Summary

As a Customer Service Representative at M&T Bank, you will be responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. Your primary responsibilities will include adhering to established customer service standards, educating customers through digital demonstrations, and accurately processing customer transactions. You will also be responsible for completing branch-related operational activities, including cash ordering, vault management, and ATM activities. Additionally, you will be expected to maintain M&T internal control standards and complete other related duties as assigned. This is an exciting opportunity to join a dynamic team and contribute to the success of M&T Bank.

Key Responsibilities

- Adhere to established customer service standards and provide a differentiated experience to customers
- Educate customers through digital demonstrations and identify self-service opportunities
- Accurately process customer transactions and balance cash
- Complete branch-related operational activities, including cash ordering and vault management
- Maintain M&T internal control standards and complete other related duties as assigned

Requirements

- High school diploma or equivalent (GED) and a minimum of 6 months customer service experience
- Proven verbal communication skills and ability to work in an open face-to-face work environment
- Ability to stand for long periods of time and lift light to heavy objects

What We Offer

- Competitive hourly rate of $28.34
- Opportunities for career growth and development within M&T Bank
- A dynamic and supportive work environment

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