Customer Service Representative

22 hours ago


Worcester, Massachusetts, United States Axelon Full time
Customer Service Role Overview

At Axelon, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients via phone and in our Epic queue.

Key Responsibilities:
Respond to patient inquiries in a timely and professional manner
Utilize Epic to manage patient interactions and resolve issues
Collaborate with internal teams to ensure seamless customer experiences
Maintain accurate records and documentation

Requirements:
1+ year of experience in a call center or customer-facing role
Proficiency in Epic and prior call center experience
Ability to work in a fast-paced environment and adapt to changing priorities
Excellent communication and problem-solving skills

What We Offer:
Competitive hourly rate
Opportunities for professional growth and development
Collaborative and dynamic work environment

How to Apply:
Apply now and take the first step towards a rewarding career with Axelon.

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