Collections Specialist

3 weeks ago


Tampa, Florida, United States MCI Careers Full time
Job Title: Collections Representative

Job Summary:

We are seeking a highly motivated and results-driven Collections Representative to join our team. As a Collections Representative, you will be responsible for recovering past due consumer accounts in a professional and respectful manner.

Key Responsibilities:

  • Utilize various contact technology and recovery strategies to locate right parties.
  • Understand the customers situation and identify best means of payment plan.
  • Negotiate payment terms with empathy, tact, and professionalism.
  • Make outbound and receive inbound calls.
  • Follow all required scripts, policies, and procedures.
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
  • Meet monthly goals and perform other assigned duties.
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.

Requirements:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem solving and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused and self manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

Benefits:

  • Medical, Dental, and Vision Coverage Options.
  • Paid Time-Off.
  • Regular Raises.
  • Advancement Opportunity.
  • Fun, Engaging Work Environment.
  • Casual Dress Code.
  • Cash and Prize Contests.

About MCI Careers:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.



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