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Automotive Service Director

2 months ago

New Bern, North Carolina, United States Kia of New Bern Full time

Kia of New Bern is seeking an experienced Automotive Service Manager to lead our service team and drive business growth.

  • We Offer:
  • Competitive compensation and benefits package
  • Ongoing training and education through the manufacturer and management team
  • A family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts
Responsibilities:
  • Provide exceptional customer service by assisting customers in servicing, repairing, and explaining each service need.
  • Understand customers' requirements and concerns, matching requirements and concerns to various service options.
  • Stay up-to-date on new products, features, accessories, and attend product training as required.
  • Lead and supervise all service department personnel, monitoring their performance in servicing customers.
  • Create and achieve goals for effective labor rate, ASR percentages, hours per RO, Xtime utilization, etc.
  • Ensure warranty work is completed, submitted, and paid in a timely manner.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications:
  • A minimum of 4 years as a Service Advisor or 2 years as a Service Manager
  • A strong focus on providing excellent customer service
  • A valid driver's license
  • A background screening