Automotive Service Director

4 weeks ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Job Description

New Bern Auto Group is seeking an experienced leader for our Service Manager Position. This is a great opportunity for an experienced Service Advisor, Shop Foreman, Shop Dispatcher or experienced Service Manager to join our team and take on a new challenge.

What We Offer:

  • Competitive Pay Plan (Salary Plus Commission)
  • Medical, Dental, Vision, Life Insurance
  • 401k Plan
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts

Responsibilities

  • Assist customers in servicing, repairing and explaining each service need.
  • Effective communication with customers, employees, coworkers and vendors.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Managing shop flow and keeping the shop productive.
  • Productivity reporting.
  • Staying up-to-date with new products, features, accessories and attending product training as required.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating and achieving goals for effective labor rate, ASR percentages, hours per RO, Xtime utilization, etc.
  • Ensuring warranty work is completed, submitted and paid in a timely manner.
  • Maintaining a high customer service index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 2 years of experience as a Service Manager or 5 years as a Service Advisor.
  • Strong focus on providing excellent customer service.
  • Valid driver's license.
  • Background screening.

Please submit your qualifications online.



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