Automotive Service Director

2 days ago


New Bern, North Carolina, United States Kia of New Bern Full time
Lead Our Service Team at Kia of New Bern

Kia of New Bern is seeking an experienced Automotive Service Manager to oversee our service department and drive growth. As a key member of our team, you will be responsible for delivering exceptional customer service, managing service operations, and leading a team of skilled technicians.

What We Offer:
  • Competitive salary and benefits package
  • Ongoing training and education through manufacturer and management team
  • Family-oriented and friendly work environment
  • Employee vehicle purchase and service discounts
Responsibilities:
  • Assist customers in servicing and repairing their vehicles, providing clear explanations of service needs
  • Understand customer requirements and concerns, matching them to various service options
  • Stay up-to-date on new products, features, and accessories, attending product training as required
  • Hire, supervise, and develop service department personnel, monitoring their performance in servicing customers
  • Create and achieve goals for effective labor rate, ASR percentages, hours per RO, and Xtime utilization
  • Ensure warranty work is completed, submitted, and paid in a timely manner
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and effectively
Qualifications:
  • Minimum 4 years as a Service Advisor or 2 years as a Service Manager
  • Strong focus on providing excellent customer service
  • Driver's License
  • Background Screening

Please submit your qualifications online. We look forward to hearing from you



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