Automotive Service Director

4 weeks ago


New Bern, North Carolina, United States New Bern Auto Group Full time
Job Summary:

We are seeking a highly motivated and experienced individual to lead our service department as an Automotive Service Manager in New Bern, North Carolina.

This is a full-time, individual contributor role with a competitive base salary plus commission, and opportunities for growth within the company.

The ideal candidate will have a strong background in automotive systems, parts, and repair processes, as well as excellent communication and interpersonal skills.


Key Responsibilities:

  • Oversee and manage the daily operations of the service department, including scheduling, staffing, training, and performance management.
  • Ensure that all service technicians are performing at a high level and meeting productivity and efficiency targets.
  • Maintain a high level of customer satisfaction by resolving any issues or complaints related to the service department.
  • Monitor and control expenses within the service department to ensure profitability.
  • Develop and implement effective service policies and procedures to improve efficiency and effectiveness.
  • Work closely with the sales department to ensure customer satisfaction and retention.
  • Handle and resolve any escalated customer concerns.
  • Collaborate with the parts department to ensure timely and accurate ordering of parts for service jobs.
  • Keep updated on industry trends and developments to continuously improve the service department's performance.
  • Maintain accurate records of service and repair orders, parts used, and any other relevant information.

Requirements:

  • Minimum of 35 years of experience in a leadership role in the automotive service industry.
  • Strong knowledge of automotive systems, parts, and repair processes.
  • Excellent communication and interpersonal skills.
  • Proven track record of managing and motivating a team.
  • Strong problem-solving and decision-making abilities.
  • Detail-oriented and able to handle multiple tasks efficiently.
  • Proficient in Microsoft Office and other relevant software.

EEOC Statement:
We are an equal opportunity employer.

We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.



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