Automotive Service Director
4 weeks ago
We are seeking a highly motivated and experienced individual to lead our service department as an Automotive Service Manager in New Bern, North Carolina.
This is a full-time, individual contributor role with a competitive base salary plus commission, and opportunities for growth within the company.
The ideal candidate will have a strong background in automotive systems, parts, and repair processes, as well as excellent communication and interpersonal skills.
Key Responsibilities:
- Oversee and manage the daily operations of the service department, including scheduling, staffing, training, and performance management.
- Ensure that all service technicians are performing at a high level and meeting productivity and efficiency targets.
- Maintain a high level of customer satisfaction by resolving any issues or complaints related to the service department.
- Monitor and control expenses within the service department to ensure profitability.
- Develop and implement effective service policies and procedures to improve efficiency and effectiveness.
- Work closely with the sales department to ensure customer satisfaction and retention.
- Handle and resolve any escalated customer concerns.
- Collaborate with the parts department to ensure timely and accurate ordering of parts for service jobs.
- Keep updated on industry trends and developments to continuously improve the service department's performance.
- Maintain accurate records of service and repair orders, parts used, and any other relevant information.
Requirements:
- Minimum of 35 years of experience in a leadership role in the automotive service industry.
- Strong knowledge of automotive systems, parts, and repair processes.
- Excellent communication and interpersonal skills.
- Proven track record of managing and motivating a team.
- Strong problem-solving and decision-making abilities.
- Detail-oriented and able to handle multiple tasks efficiently.
- Proficient in Microsoft Office and other relevant software.
EEOC Statement:
We are an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.
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