Automotive Service Consultant

4 weeks ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Service Advisor Role at Chevrolet of New Bern

We are seeking a skilled Service Advisor to join our team at Chevrolet of New Bern. As a Service Advisor, you will act as a liaison between customers and technicians, communicating with customers to determine their vehicle issues and repair timelines. You will provide technicians with accurate symptoms to properly diagnose vehicles and ensure a positive customer experience.

Responsibilities:
  • Meet and greet customers, perform initial write-ups, and communicate with customers throughout the day
  • Consult with technicians regarding necessary repairs and maintenance
  • Use your knowledge of our products and services to sell and provide in-depth explanations of features and benefits
  • Answer questions about service scheduling, completion times, drop-off and pick-up of customer cars
  • Manage department workflow and scheduling
  • Maintain a positive customer relationship to ensure repeat business
  • Ensure all customer invoices match estimates and process payment for invoices
Requirements:
  • Quick learner in computer operating systems
  • Strong understanding of automotive technology and the auto industry
  • Excellent customer service, interpersonal, and communication skills
  • Goal-oriented

We offer a competitive pay plan, medical and dental benefits, 401K plan, paid time off and vacation, growth opportunities, paid training, employee vehicle purchase plans, and a family-owned and operated environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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