Automotive Service Director
1 month ago
New Bern Auto Group is seeking a seasoned leader to oversee our Service Department. This is an excellent opportunity for an experienced Service Advisor, Shop Foreman, or Service Manager looking to take on a leadership role.
What We Offer:- Competitive compensation package (salary plus commission)
- Comprehensive benefits, including medical, dental, vision, and life insurance
- 401(k) plan with company match
- Ongoing training and education through the manufacturer and management team
- A family-friendly and welcoming work environment
- Employee vehicle purchase and service discounts
- Provide exceptional customer service, ensuring customer satisfaction with every interaction
- Communicate effectively with customers, employees, and vendors
- Understand customer needs and concerns, matching them to suitable service options
- Manage shop flow and maintain a productive work environment
- Monitor and report on productivity metrics
- Stay up-to-date on new products, features, and accessories, attending product training as required
- Lead and supervise service department personnel, monitoring their performance in servicing customers
- Develop and achieve goals for effective labor rate, ASR percentages, hours per RO, and Xtime utilization
- Ensure timely completion, submission, and payment of warranty work
- Maintain a high Customer Service Index (CSI) rating by promptly addressing customer complaints
- A minimum of 2 years of experience as a Service Manager or 5 years as a Service Advisor
- Strong focus on delivering exceptional customer service
- Valid driver's license
- Background screening
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