Automotive Service Director

1 month ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Service Manager Job Description

New Bern Auto Group is seeking a seasoned leader to oversee our Service Department. This is an excellent opportunity for an experienced Service Advisor, Shop Foreman, or Service Manager looking to take on a leadership role.

What We Offer:
  • Competitive compensation package (salary plus commission)
  • Comprehensive benefits, including medical, dental, vision, and life insurance
  • 401(k) plan with company match
  • Ongoing training and education through the manufacturer and management team
  • A family-friendly and welcoming work environment
  • Employee vehicle purchase and service discounts
Responsibilities:
  • Provide exceptional customer service, ensuring customer satisfaction with every interaction
  • Communicate effectively with customers, employees, and vendors
  • Understand customer needs and concerns, matching them to suitable service options
  • Manage shop flow and maintain a productive work environment
  • Monitor and report on productivity metrics
  • Stay up-to-date on new products, features, and accessories, attending product training as required
  • Lead and supervise service department personnel, monitoring their performance in servicing customers
  • Develop and achieve goals for effective labor rate, ASR percentages, hours per RO, and Xtime utilization
  • Ensure timely completion, submission, and payment of warranty work
  • Maintain a high Customer Service Index (CSI) rating by promptly addressing customer complaints
Qualifications:
  • A minimum of 2 years of experience as a Service Manager or 5 years as a Service Advisor
  • Strong focus on delivering exceptional customer service
  • Valid driver's license
  • Background screening


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