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Front Office Coordinator

2 months ago


Vail, Colorado, United States Pony Express Dental & Orthodontics of Eagle Mountain Full time
About the Role

We are seeking a highly skilled and organized Front Office Assistant to join our team at Pony Express Dental & Orthodontics of Eagle Mountain. As a key member of our front office team, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our practice.

Key Responsibilities
  • Schedule Management: Build and maintain productive schedules for our doctors and hygienists, ensuring efficient use of time and resources.
  • Insurance and Billing: Verify insurance coverage and fee schedules, complete pre-authorizations and referrals, and coordinate financial agreements and consent forms for patients.
  • Patient Communication: Assist patients with understanding their treatment plans, increase dental case acceptance, and ensure patients are informed and engaged throughout the treatment process.
  • Office Operations: Ensure efficient office operations, including distribution and response to mail, scheduling, answering and returning phone calls, responding to patient billing inquiries, and directing workflow as necessary.
Qualifications
  • Customer Service Experience: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Dental Office Experience: Previous experience in a dental office setting is preferred, but not required.
Working Environment

Our working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer are required. Must be able to lift up to 15 pounds at times.