Audit and Front Office Coordinator

2 months ago


Vail, Colorado, United States HYATT Hotels Full time
Job Summary

Grand Hyatt Vail is seeking a highly skilled Night Audit Supervisor to oversee the front office during the overnight shift. This role is responsible for ensuring the smooth operation of the front desk, managing guest interactions, and maintaining accurate records.

Key Responsibilities
  • Front Office Management: Supervise the front office team during the overnight shift, ensuring excellent guest service and resolving any issues that may arise.
  • Guest Interactions: Handle guest complaints, concerns, and requests in a professional and courteous manner.
  • Record Keeping: Maintain accurate and up-to-date records of guest interactions, room assignments, and other relevant information.
  • Security and Safety: Ensure the security and safety of guests and staff, reporting any incidents or concerns to management.
Requirements
  • Excellent Communication Skills: Possess refined verbal and written communication skills to effectively interact with guests and staff.
  • Attention to Detail: Demonstrate a high level of attention to detail to maintain accurate records and ensure smooth operations.
  • Teamwork: Work collaboratively with the front office team to achieve common goals and provide exceptional guest service.
Benefits
  • Competitive Pay: Earn a competitive hourly rate, commensurate with experience.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a retirement savings plan.
  • Opportunities for Advancement: Take advantage of opportunities for career growth and advancement within the Hyatt organization.


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