Front Desk Representative
4 days ago
At Manor Vail Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, we provide ongoing training and development opportunities to help our team members build the skills and knowledge they need to advance their careers.
Job SummaryThe Front Desk Agent will be responsible for greeting and registering guests, assigning rooms, and providing exceptional customer service. This role will also involve answering inquiries, keeping records of room availability and guest accounts, and processing payments. The ideal candidate will be able to work in a fast-paced environment, multitask, and maintain a high level of accuracy and attention to detail.
Key Responsibilities- Greet and register guests, assign rooms, and provide exceptional customer service
- Answer inquiries and provide information on hotel services, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guest accounts
- Process payments and make change for guests
- Post charges to guest accounts and maintain accurate records
To be successful in this role, the Front Desk Agent will need to possess excellent communication and interpersonal skills, be able to work in a team environment, and have a strong attention to detail. The ideal candidate will also have experience in a customer-facing role and be proficient in Microsoft Office products, including Word and Excel.
BenefitsManor Vail Lodge offers a competitive compensation package, including a starting rate of $20.00-$21.00 per hour, based on qualifications and experience. Additionally, we offer a range of benefits, including health care benefits, retirement benefits, paid time off, and life insurance.
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