Front Office Manager
2 weeks ago
As a Front Office Manager at Vail Resorts, you will be responsible for overseeing the day-to-day operations of the hotel's Front Office, ensuring that guests receive exceptional service and that the hotel meets its revenue goals. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Manage the Front Office team, including hiring, training, and evaluating staff.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and analyze financial performance, including revenue and expenses.
- Collaborate with other departments to ensure seamless operations and excellent guest service.
- Stay up-to-date with industry trends and best practices to continuously improve hotel operations.
- HS diploma required, College degree preferred or equivalent experience.
- Two Years of hospitality experience in a property of similar size and quality.
- Multi-department experience (entry or leadership roles) (eg. Housekeeping, front office, Concierge, F&B).
- Iqware PMS, Hotel Management systems experience.
- Microsoft office (excel, word, outlook etc).
- Ability to read and comprehend complex correspondence in english.
- Ability to effectively present details information both verbally and written forms to guests, fellow leaders, team members throughout organization in Englsh.
- Bi-lingual; Spanish preferred.
- Must be able to stand for extended periods, up to 8 hours while consistently bending and lifting.
- Flexible schedule including evenings, weekends, and holidays.
- Ability to perform well under pressure.
- Attention to detail.
- Ability to lift more than 20 pounds.
- Ability to safely work with hazardous and caustic chemicals.
- Competitive salary range: $55,000 - $70,000 + annual bonus.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
- A 401(k) retirement plan.
- Employee assistance program.
- Excellent training and professional development opportunities.
- Referral program.
-
Audit and Front Office Coordinator
2 months ago
Vail, Colorado, United States HYATT Hotels Full timeJob SummaryGrand Hyatt Vail is seeking a highly skilled Night Audit Supervisor to oversee the front office during the overnight shift. This role is responsible for ensuring the smooth operation of the front desk, managing guest interactions, and maintaining accurate records.Key ResponsibilitiesFront Office Management: Supervise the front office team during...
-
Front Desk Manager
2 weeks ago
Vail, Colorado, United States Marriott Full timeJob SummaryAssist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Ensure guest and employee satisfaction and maximize the financial performance of the department.Key ResponsibilitiesMaintain guest services and front desk goalsDevelop specific goals and plans to prioritize, organize, and accomplish...
-
Front Office Representative
4 weeks ago
Vail, Colorado, United States HYATT Hotels Full timeJoin Our Team as a Front Office AgentNestled at the base of Vail Mountain, our Grand Hyatt Vail resort offers unparalleled access to the slopes and a range of activities for all seasons. As a Front Office Agent, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of unforgettable.Key...
-
Front Desk Operations Manager
4 weeks ago
Vail, Colorado, United States Marriott Full timeJob SummaryMarriott Vacations Worldwide is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering front office functions...
-
Front Office Associate
2 weeks ago
Vail, Colorado, United States Hyatt Full timeJob SummaryGrand Hyatt Vail is seeking a highly skilled Front Office Associate to join our team. As a Front Office Associate, you will be responsible for the guest registration process and communication of hotel services and promotions. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced...
-
Front Desk Agent
2 weeks ago
Vail, Colorado, United States Manor Vail Lodge Full timeJob SummaryManor Vail Lodge is seeking a highly skilled and experienced Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Greets and registers...
-
Front Desk Lead
1 week ago
Vail, Colorado, United States Vail Resorts Full timeJob DescriptionDeliver Exceptional Guest ExperiencesVail Resorts is seeking a skilled Front Desk Lead to join our team at The Hythe. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling guest billing issues, and facilitating smooth check-in and check-out processes.Key Responsibilities:Provide...
-
Front Desk Representative
4 weeks ago
Vail, Colorado, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and process check-ins...
-
Front Desk Representative
2 weeks ago
Vail, Colorado, United States HYATT Hotels Full timeJoin Our Team as a Front Office AgentAt Grand Hyatt Vail, we're seeking a highly skilled and customer-focused Front Office Agent to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Process guest registrations...
-
Front Desk Representative
1 month ago
Vail, Colorado, United States East West Family Of Companies Full timeJob Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Lodge Tower in Vail, Colorado. As a Front Desk Agent, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Provide authentic hospitality to...
-
Front Desk Representative
1 month ago
Vail, Colorado, United States East West Family Of Companies Full timeJob Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Lodge Tower in Vail, Colorado. As a Front Desk Agent, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Provide authentic hospitality to...
-
Front Desk and Reservations Professional
2 weeks ago
Vail, Colorado, United States East West Family Of Companies Full time{"title": "Front Desk and Reservations Agent", "description": "Unlock Your Potential in HospitalityAre you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Front Desk and Reservations Agent to join our team...
-
Front Desk Representative
4 weeks ago
Vail, Colorado, United States East West Family Of Companies Full timeJob Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Lodge Tower in Vail, Colorado. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and owners, ensuring a seamless and memorable experience.Key Responsibilities:Provide authentic...
-
Lead Front Desk Agent
2 weeks ago
Vail, Colorado, United States Vail Resorts Full timeExperience the Ultimate in Guest ServiceAre you a hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We're seeking a skilled and motivated Front Desk Agent to join our team at Vail Resorts.As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and...
-
Front Desk Team Lead
2 weeks ago
Vail, Colorado, United States Vail Resorts Full timeJob SummaryThe Front Desk Lead provides guidance and leadership to the Front Desk Team, ensuring a professional and genuine guest experience during check-in and check-out. This role is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures.Key ResponsibilitiesLead and manage the Front Desk Team to deliver exceptional guest...
-
Front Desk Representative
2 weeks ago
Vail, Colorado, United States Manor Vail Lodge Full timeAbout UsAt Manor Vail Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...
-
Front Desk Team Lead
2 weeks ago
Vail, Colorado, United States Vail Resorts Full timeUnlock Your Potential as a Team Lead Front Desk AgentAs a Team Lead Front Desk Agent at Vail Resorts, you will be the face of our hotel, providing exceptional guest experiences and ensuring seamless check-ins and check-outs. Your strong communication skills, friendly demeanor, and ability to multitask will make you an invaluable asset to our team.We offer a...
-
Front Desk Ambassador
3 weeks ago
Vail, Colorado, United States East West Destination Hospitality Full timeFront Desk Concierge OpportunityWe are seeking a reliable and organized Front Desk Concierge to join our team at The Lion, a luxury property managed by East West Hospitality in Vail, CO.Key Responsibilities:Greet and welcome guests and owners, providing exceptional customer serviceCheck guests in and out, assist with luggage, and provide property toursAssist...
-
Front Desk Team Lead
2 weeks ago
Vail, Colorado, United States Vail Resorts Full timeExperience the Ultimate in Customer ServiceAs a Team Lead Front Desk Agent at Vail Resorts, you will be the face of the hotel, providing exceptional service to our guests and making their stay a memorable one.With a strong focus on customer satisfaction, you will be responsible for checking guests in and out, answering phones, and handling all customer needs...
-
Front Desk Representative
4 weeks ago
Vail, Colorado, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Club Vail. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.Key ResponsibilitiesProcess...