Practice Assistant II, Pain Call Center, Onsite

1 month ago


Chestnut Hill, United States Mass General Brigham Full time

Description:

This position is 100% onsite with no remote option.

Brigham and Womens Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Womens Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

Job Responsibilities:

  • Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
  • Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
  • May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
  • Utilize knowledge of HMOs, managed care and other thirst party insurers, and troubleshoots insurance issues as appropriate.
  • Assist with training and orienting staff as needed.
  • Provide cross coverage as needed.
  • Assist with special projects as directed.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
  • Other duties, as assigned.
  • Ensure daily coverage of BWH Center for Pain Medicine phone lines.
  • Schedule appointments for new and return patients.
  • Greet patients in a warm, welcoming and respectful manner.
  • Obtain and verify patient demographic & fiscal information.
  • Verify if active referral is in the system if the appointment requires one.
  • Meet eReferral scheduling expectations set by the Hospital.
  • Ensure accuracy of all new patient records and testing associated with appointments.
  • Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Pain Center.
  • Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Qualifications:
  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.
  • Knowledge of practice operations and standards.
  • Understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
  • Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
  • Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
  • Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
  • Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
  • Understanding of the appropriate use and importance of related forms.
  • Basic understanding and use of medical terminology.
  • Basic comprehension of insurance types and referral process.
  • Basic comprehension of registration and fiscal information.
  • Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
  • Excellent customer service skills.
  • Ability to prioritize work load when processing referrals and authorization requests per guidelines and within specified turn around timeframes.
  • Ability to process high volume of requests with a 95% or greater accuracy rate.
  • Effective collaborative skills.
  • Strong oral and written communication skills.
  • A strong working knowledge of Microsoft Office products.
EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location MA-Chestnut Hill-BWH 850 Boylston

Work Locations BWH 850 Boylston 850 Boylston Street Chestnut Hill 02467

Administrative Support

Job Administrative Support

Organization Brigham & Women's Hospital(BWH)

Schedule Full-time

Standard Hours 40

Shift Day Job

Employee Regular

Job Posting Oct 22, 2024



  • Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    This position is 100% onsite with no remote option. Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and...


  • Chestnut Hill, United States Mass General Brigham Full time

    About the JobWe are seeking a highly organized and detail-oriented individual to join our team as a Practice Assistant II, Pain Call Center, Onsite. This role will play a critical part in providing exceptional patient care and ensuring seamless administrative processes.


  • Chestnut Hill, United States Mass General Brigham Full time

    About Mass General BrighamMass General Brigham is a leading healthcare system committed to providing high-quality patient care. Our commitment to excellence extends beyond our patients, as we strive to make a positive impact on the community.The Practice Assistant II, Pain Call Center role at Brigham and Women's Hospital plays a vital part in this mission....


  • Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    Company Overview: Brigham & Women's Hospital (BWH) is a leading healthcare institution committed to delivering exceptional patient care. With a rich history of innovation and dedication, we strive to provide a positive impact on our patients and the community we serve.Our commitment to quality, service, and exceptional performance drives us to hire talented...

  • Practice Assistant II

    5 months ago


    Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    Sign-on bonus eligible!Ambulatory Practice Assistant II 1. Processes patients arriving for appointments. Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment. Operates computer terminal and must be proficient...


  • Chestnut Hill, United States Mass General Brigham Full time

    About the JobWe are seeking an experienced Administrative Assistant to join our team at the Brigham and Women's Hospital Pain Center. The successful candidate will provide administrative support, including scheduling appointments, verifying patient information, and maintaining accurate records.You will work closely with our team to ensure that all aspects of...

  • RN Clinical Nurse II

    3 months ago


    Chapel Hill, United States UNC Health Care Full time

    Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is...


  • Spring Hill, United States The Tampa General Hospital Foundation Inc Full time

    * TGH Health Brooksville & Spring Hill are a 244-bed Health System Joint Commission, Accredited Chest Pain Center, and Primary Stroke Center. * TGH Health Brooksville care services include a surgery program, a dedicated orthopedic joint replacement center, and two cardiac catheterization labs. The joint replacement program offers robotic-arm assisted partial...


  • Chestnut Hill, United States Mass General Brigham Full time

    Job ResponsibilitiesThe Practice Assistant II will perform various administrative duties under moderate supervision, requiring intermediate to advanced proficiency in administrative skills. Key responsibilities include:Acting as a super user for scheduling, registration, and billing systemsProviding training and assistance to others in these areasPerforming...

  • RN Clinical Nurse II

    2 months ago


    Chapel Hill, United States UNC Health Full time

    Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for...


  • Chestnut Hill, United States Mass General Brigham Full time

    Job Summary:Seeking a detail-oriented and organized Medical Office Coordinator to join our team at Brigham and Women's Hospital.About the Role:This full-time position provides administrative support to the Pain Center, ensuring accurate and timely completion of tasks, excellent patient care, and compliance with hospital policies and procedures.Key...


  • Spring Hill, United States Tampa General Hospital Full time

    • TGH Health Brooksville & Spring Hill are a 244-bed Health System Joint Commission, Accredited Chest Pain Center, and Primary Stroke Center. • TGH Health Brooksville care services include a surgery program, a dedicated orthopedic joint replacement center, and two cardiac catheterization labs. The joint replacement program offers robotic-arm assisted...


  • Spring Hill, United States The Tampa General Hospital Full time

    Registered Nurse- Surgery Center * TGH Health Brooksville & Spring Hill are a 244-bed Health System Joint Commission, Accredited Chest Pain Center, and Primary Stroke Center. * TGH Health Brooksville care services include a surgery program, a dedicated orthopedic joint replacement center, and two cardiac catheterization labs. The joint replacement program...


  • Pleasant Hill, United States SimplyApply Full time

    We are currently looking for a nurse practitioner or physician assistant interested in pain management to join our practice with locations in Pleasant Hill and Pleasanton, CA (San Francisco Bay Area) , within the multispecialty network known as BASS Medical Group. Our practice is part of BASS Medical Group, a well-established network comprised of 465+...


  • Spring Hill, FL, United States The Tampa General Hospital Full time

    Registered Nurse- Surgery Center* TGH Health Brooksville & Spring Hill are a 244-bed Health System Joint Commission, Accredited Chest Pain Center, and Primary Stroke Center. * TGH Health Brooksville care services include a surgery program, a dedicated orthopedic joint replacement center, and two cardiac catheterization labs. The joint replacement program...


  • Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    Job DescriptionThe Ambulatory Practice Assistant Manager plays a critical role in supporting the daily operations of our outpatient clinics. This dynamic individual will be responsible for coordinating patient care, managing administrative tasks, and collaborating with healthcare providers and staff to ensure exceptional patient outcomes.About the JobThis is...


  • Chestnut Hill, United States Brigham and Women's Hospital Full time

    Job Description: LPN / 4 10hr shifts / Day / Fish Center / Dermatology - Chestnut Hill A $1,000.00 sign-on bonus is being offered to eligible new employees hired in our LPN positions. General Summary/Overview Statement: Responsible for all technical LPN functions necessary for the complete and efficient management of patients through the Ambulatory...


  • Chestnut Hill, United States Brigham and Women's Hospital Full time

    Job Description: LPN / 4 10hr shifts / Day / Fish Center / Dermatology - Chestnut Hill A $1,000.00 sign-on bonus is being offered to eligible new employees hired in our LPN positions. General Summary/Overview Statement: Responsible for all technical LPN functions necessary for the complete and efficient management of patients through the Ambulatory...


  • Chapel Hill, United States UNC Health Care Full time

    Description *This position qualifies for our Nursing Support Incentive Program. The Nursing Support Incentive Program includes $5,000 paid over a three (3) year commitment. Learn more about the program here: https://jobs.unchealthcare.org/pages/unc-hospitals-unc-rex-nursing-support-incentive-program Nursing Assistant II + Clerical (Clinical Support Tech...


  • Chestnut Hill, United States Brigham and Women's Hospital Full time

    Job DescriptionLPN / 4 10hr shifts / Day / Fish Center / Dermatology - Chestnut Hill A $1,000.00 sign-on bonus is being offered to eligible new employees hired in our LPN positions. General Summary/Overview Statement: Responsible for all technical LPN functions necessary for the complete and efficient management of patients through the Ambulatory...