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Client Support Specialist
2 months ago
*Descripción:*
Los candidatos serán responsables de gestionar pedidos de trabajo para cuentas nacionales, que pueden incluir grandes minoristas y plataformas de comercio electrónico. Las solicitudes pueden ser recibidas electrónicamente o por teléfono, y muchas de las llamadas pueden ser de naturaleza saliente.
Se espera que califiquen y verifiquen las solicitudes de los clientes.
Además, se encargan de registrar la entrada y salida de técnicos, así como de programar y despachar órdenes de compra a subcontratistas o divisiones de manera oportuna.
Es fundamental gestionar eficazmente las solicitudes de servicio al cliente, asegurando un servicio rápido y competente que satisfaga las necesidades del cliente.
Otras tareas pueden ser asignadas según sea necesario.
*Habilidades:*
servicio al cliente, preparación de alimentos, entrada de datos, gestión de pedidos, atención al cliente, servicios al cliente, gestión de órdenes.
*Habilidades Clave:*
servicio al cliente, preparación de alimentos, entrada de datos, gestión de pedidos.
*Calificaciones Adicionales:*
Se requiere un año de experiencia en servicio al cliente, preferiblemente en el sector minorista en lugar de roles estándar de centro de llamadas. La experiencia previa en un centro de llamadas es un plus. Se valorará la estabilidad laboral, con al menos un año en cada puesto anterior.
Dominio de programas de Microsoft.
Atención al detalle es esencial.
*Nivel de Experiencia:*
Entrada.
Acerca de TEKsystems:
Somos socios en la transformación. Ayudamos a los clientes a activar ideas y soluciones para aprovechar un nuevo mundo de oportunidades. Contamos con un equipo de 80,000 profesionales, colaborando con más de 6,000 clientes, incluyendo el 80% de las empresas Fortune 500, en América del Norte, Europa y Asia. Como líder en Servicios de Tecnología de Full-Stack, Servicios de Talento y aplicación en el mundo real, trabajamos con líderes progresistas para impulsar el cambio. Esa es la fuerza de una verdadera asociación. TEKsystems es una empresa del grupo Allegis.
La empresa es un empleador que ofrece igualdad de oportunidades y considerará todas las solicitudes sin importar raza, sexo, edad, color, religión, origen nacional, estado de veterano, discapacidad, orientación sexual, identidad de género, información genética o cualquier característica protegida por la ley.