Credit Servicing Specialist I Hybrid

4 weeks ago


Phoenix, Arizona, United States First Citizens Bank Full time

Job Summary

This is a hybrid role, with the expectation that time working will regularly take place outside of a company office. The Credit Servicing Specialist I Hybrid will work mainly from a virtual home office, collaborating with the front office and operations teams to ensure accurate servicing and funding of all existing loans.

Responsibilities

  • Aid the front office in completing client servicing inquiries for existing loans, including submitting required information to operations teams regarding advances, payments, loan payoffs, interest rate changes, and other client account inquiries.
  • Participate in meetings, trainings, and other duties as assigned by management.
  • Provide professional communication and timely responses with internal clients.

Requirements

  • High School Diploma/GED with 1-3 years of related experience.
  • Associate Degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience.
  • Knowledge of basic banking policies and procedures.
  • Knowledge of virtual production environment.
  • Proficient on Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams Communicator).

About First Citizens Bank

First Citizens Bank helps personal, business, commercial, and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability, and long-term thinking that has spanned generations. First Citizens offers an array of general banking services, including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing, and other financial services coast to coast.

Why Join Us

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.


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