Hospitality Front Office Agent

2 weeks ago


Stamford, Connecticut, United States Atrium Hospitality Full time

Company:


Atrium Hospitality is seeking a dedicated Front Desk Associate to join our team. We pride ourselves on fostering a culture that emphasizes teamwork, passion, and appreciation, leading to exceptional service for our guests.

We are in search of enthusiastic individuals who can leverage their vibrant personalities to leave a lasting impression on our visitors.

As a Front Desk Agent, you will play a pivotal role in welcoming guests, managing check-ins, and providing comprehensive information about our hotel, its facilities, and the surrounding area.


If you thrive on interacting with diverse individuals and enjoy creating memorable experiences, this position offers a fantastic opportunity to advance your career in the hospitality industry.

Key Responsibilities:

Customer Service Excellence:
Deliver outstanding service by engaging with guests and addressing their needs
Facilitate the check-in process, ensuring that all guest requests are acknowledged and met
Assist guests with correspondence, including faxes, packages, and mail

Problem Resolution:
Actively work to resolve any issues that may arise during a guest's stay

Commitment to Inclusion:


Promote equitable treatment for all guests and team members, ensuring equal access to opportunities and resources.


Respect for Team Contributions:
Recognize and value the contributions of all team members, understanding that each role is vital to our success

Continuous Learning:
Stay informed about local attractions and hotel services to effectively assist guests with inquiries

Collaboration:
Be prepared to assist in other roles as needed, including shuttle driving and concierge services
Maintain professional relationships with hotel staff and support other departments as required

Qualifications:
High school diploma or equivalent
A strong commitment to customer service, as evidenced by our recognition in customer service excellence
Excellent verbal and written communication skills, with a friendly and engaging demeanor
Proficiency in using property management systems and a willingness to learn new technologies
The ability to stand for extended periods and adapt to a flexible work schedule, including mornings, evenings, weekends, and holidays.
__________________________________________________

As a member of Atrium Hospitality, you contribute to creating a 'Home Away From Home' experience for our guests.

We recognize the effort required to deliver exceptional service and offer competitive compensation along with a range of benefits and perks to support your success.


Benefits Include:
Daily Pay
Travel Discounts on affiliated hotel properties
401k Plans
Medical Insurance
Additional property-specific benefits

We are committed to your professional growth through internship programs, training, and development opportunities across our extensive network of hotels.

_____________________________________________

Compensation packages are tailored to individual candidates based on various factors, including experience, skills, and location.

Atrium Hospitality is an equal opportunity employer, ensuring a workplace free from discrimination and harassment based on any protected characteristic.

This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training.


Notice of Candidate Privacy Rights:
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