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Front Desk Supervisor
2 months ago
Embark on a Rewarding Career in Hospitality
NCG Hospitality, a leader in the ownership, development, and operations of premier hospitality properties, is seeking a skilled Hotel Front Office Manager to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our properties.
Key Responsibilities:
- Lead a Dedicated Front Desk Team: Supervise and mentor a team of front desk staff to ensure excellent customer service and a seamless guest experience.
- Accounting and Financial Functions: Assist with various accounting and financial tasks related to the front desk, ensuring accuracy and efficiency.
- Quality and Service Standards: Work to maintain high product and service scores, ensuring our guests receive the highest level of service.
- Training and Development: Train in all areas of property operations, staying up-to-date on industry best practices and company policies.
- Manager on Duty: Act as the Manager on Duty in the absence of the General Manager, ensuring the safety and security of the property, staff, and guests.
Requirements:
- Strong Customer Service Skills: Possess excellent problem-solving and complaint resolution skills, with a focus on delivering exceptional guest experiences.
- Interpersonal and Communication Skills: Demonstrate strong interpersonal, relationship-building, and communication skills, with the ability to work effectively with diverse teams.
- Attention to Detail and Organization: Possess strong attention to detail and organizational skills, with the ability to work efficiently in a fast-paced environment.
- Reliability and Honesty: Demonstrate reliability and honesty, with a strong commitment to upholding company values and policies.
- Desire to Contribute to a Supportive Team: Show a desire to contribute to a supportive and effective team, with a focus on delivering exceptional results.
About NCG Hospitality
We are a leader in the ownership, development, and operations of premier hospitality properties, with over 45 years of experience. Our company is built on four core values: Growth, Fun, Trust, and Responsibility. We offer a range of benefits, incentives, and opportunities for growth and development, including:
- Core Benefits: Paid sick time, paid time off, paid volunteer hours, flexible schedules, and more.
- Team Member Travel Perks: Worldwide hotel stays starting at $49 per night, rate-based on availability and property brand, free night stays at NCG Hospitality hotels.
- Professional Development: Dedicated training and development, opportunities for growth, educational and professional certification assistance.
- Health and Wellness: Health, dental, and vision plans, virtual telehealth services, team member assistance program with mental health resources, teleDoc confidential counseling, health and fitness monthly reimbursement program.
- Financial: 401(k) retirement plan, 100% match on the first 3% and 50% match on the next 2% of team member contributions, same-day pay option, health savings account.
