Regional Service Manager
6 days ago
Job Summary:
We are seeking a highly skilled and experienced Regional Service Manager to join our team at FilterPro USA, LLC. As a Regional Service Manager, you will be responsible for leading a team of Field Technicians and ensuring the success of our service business. This is a critical role that requires strong leadership, communication, and problem-solving skills.
Key Responsibilities:
- Lead a team of Field Technicians and provide guidance and support to ensure they meet customer requirements.
- Work closely with customers to understand their needs and provide solutions.
- Monitor and manage technician performance and the annual review process.
- Enforce policies and procedures to ensure compliance and quality.
- Identify and resolve customer issues by prioritizing and responding with an appropriate sense of urgency.
- Train employees in planning and servicing routes in an efficient manner.
- Ensure that all trucks and warehouses are kept up to company standards.
- Drive technician productivity and balance and manage priorities.
- Perform periodic QC to ensure customer quality.
Requirements:
- Two years of field experience in the HVAC industry and/or previous managerial experience.
- Two-year degree from an accredited institution for business management preferred.
Preferred Skills:
- Organization, Critical Thinking, Discipline, Communication, Flexibility, and the Ability to Follow Through with tasks.
- Experience dealing with the public and Customer Service issues, and the ability to work well with many different personality types.
Work Environment:
This is a full-time position with a competitive salary range of $40,000.00 - $45,000.00 per year. The position requires a driver's license and willingness to travel up to 75% of the time. The work location is multiple locations.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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