Regional Service Manager

6 days ago


Ocala, Florida, United States FilterPro USA, LLC Full time
Job Title: Regional Service Manager

Job Summary:

We are seeking a highly skilled and experienced Regional Service Manager to join our team at FilterPro USA, LLC. As a Regional Service Manager, you will be responsible for leading a team of Field Technicians and ensuring the success of our service business. This is a critical role that requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:

  • Lead a team of Field Technicians and provide guidance and support to ensure they meet customer requirements.
  • Work closely with customers to understand their needs and provide solutions.
  • Monitor and manage technician performance and the annual review process.
  • Enforce policies and procedures to ensure compliance and quality.
  • Identify and resolve customer issues by prioritizing and responding with an appropriate sense of urgency.
  • Train employees in planning and servicing routes in an efficient manner.
  • Ensure that all trucks and warehouses are kept up to company standards.
  • Drive technician productivity and balance and manage priorities.
  • Perform periodic QC to ensure customer quality.

Requirements:

  • Two years of field experience in the HVAC industry and/or previous managerial experience.
  • Two-year degree from an accredited institution for business management preferred.

Preferred Skills:

  • Organization, Critical Thinking, Discipline, Communication, Flexibility, and the Ability to Follow Through with tasks.
  • Experience dealing with the public and Customer Service issues, and the ability to work well with many different personality types.

Work Environment:

This is a full-time position with a competitive salary range of $40,000.00 - $45,000.00 per year. The position requires a driver's license and willingness to travel up to 75% of the time. The work location is multiple locations.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


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