Area Service Supervisor
2 months ago
Position Title: Regional Service Manager (RSM)
Department: Filter Pro IAQ
Location: Florida
Qualifications: Minimum of two years of field experience or prior managerial roles; Proficient in multitasking with exceptional verbal and written communication skills. A High School diploma or equivalent (GED) is mandatory.
Employment Type: Full Time
Reports To: Service Operations Manager
Supervisory Responsibilities: Oversees Field Technicians
Position Summary: The Regional Service Manager serves as a hands-on leader responsible for recruiting, training, and assigning technicians to various districts while actively engaging with team members. This role includes setting clear job expectations, monitoring technician performance, and managing the annual review process while ensuring adherence to company policies and procedures.
Key Responsibilities: The Regional Service Manager is pivotal in driving the success of our service operations. Responsibilities include:
- Leading a team of Field Technicians
- Conducting interviews, hiring, and training new technicians
- Collaborating closely with field technicians to fulfill customer needs
- Maintaining effective communication with customers to ensure satisfaction
- Coordinating with dispatch to optimize technician routes
Customer Relations: Address and resolve customer issues promptly and effectively.
- Training staff on efficient route planning and service delivery
- Conducting surveys of newly acquired customer locations and implementing necessary training
- Monitoring staff adherence to safety protocols
- Resolving technician-related issues on a daily basis
Operational Standards: Ensure that all service vehicles and facilities meet company standards.
- Enhancing technician productivity
- Balancing and managing competing priorities
- Performing regular quality checks to ensure customer satisfaction
- Participating in weekly, quarterly, and annual management meetings
Daily Duties:
- Reviewing the regional overview for completed services
- Connecting with each technician in your district daily
- Coordinating with dispatch for route updates
- Engaging with the Service Operations Manager regularly
- Ensuring all scheduled work orders are completed as planned
- Maintaining schedule adherence across districts
- Assisting with deliveries as needed
Sample Weekly Schedule:
- Monday: Visit assigned routes
- Tuesday: Conduct quality checks and hold safety meetings
- Wednesday: Work alongside technicians to ensure timely job completion
- Thursday: Meet with maintenance directors or customers as required
- Friday: Review and adjust schedules for the upcoming week
Education and Experience:
- Two years of experience in the HVAC industry or related managerial experience
- Preferred: Associate degree in business management
Essential Skills:
- Strong organizational and critical thinking abilities
- Effective communication and flexibility
- Capability to follow through on tasks
- Experience in customer service and public interactions
- General knowledge of HVAC systems is advantageous but not mandatory
Preferred Traits: Assertive, self-aware, problem-solver, empathetic, optimistic, charismatic, determined, confident.
Compensation: $40,000 - $45,000 annually
Benefits Include:
- 401(k)
- Dental and health insurance
- Life and vision insurance
- Paid time off
Work Schedule:
- 10-hour shifts
- 8-hour shifts
- Weekend availability
Supplemental Pay:
- Bonus opportunities
Education Requirements:
- High school diploma or equivalent (preferred)
Experience Requirements:
- Facilities maintenance: 2 years (preferred)
- Management: 2 years (required)
Licenses/Certifications:
- Valid Driver's License (required)
Travel Requirements:
- Willingness to travel up to 75% (preferred)
Work Locations: Multiple locations
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