Automotive Service Manager
2 days ago
Spencer's Auto and Diesel is seeking a highly skilled and experienced Service Advisor to join our team in Ocala, FL. As a key member of our service department, you will be responsible for providing exceptional customer service, managing mechanic personnel, and ensuring the efficient operation of our shop.
Key Responsibilities- Supervise and coordinate the work of mechanics, ensuring timely completion of tasks and high-quality results.
- Develop and implement effective scheduling and workflow processes to maximize productivity and efficiency.
- Conduct interviews and make recommendations for hiring and promoting service advisors and mechanics.
- Provide coaching and training to service advisors and mechanics to improve their skills and performance.
- Monitor and analyze shop performance metrics, identifying areas for improvement and implementing changes as needed.
- Collaborate with the service manager to develop and implement service department goals and objectives.
- Ensure compliance with company policies and procedures, as well as regulatory requirements.
- Bachelor's degree in a related field or equivalent experience.
- Minimum 3 years of experience in a service advisor or management role in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, mechanics, and other team members.
- Strong problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Valid driver's license and clean driving record.
Spencer's Auto and Diesel is a leading provider of auto and diesel services in Ocala, FL. We are committed to providing exceptional customer service and maintaining a safe and efficient work environment. Our team is dedicated to delivering high-quality results and exceeding customer expectations.
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