Account Representative II

2 months ago


Renton, Washington, United States Trimlite LLC Full time

**Job Summary**

The Account Representative II is a critical role at Trimlite LLC, responsible for developing strong relationships with customers while handling incoming customer calls, placing orders, and addressing quality concerns.

**Key Responsibilities:**

  • Manage multiple inbound and outbound customer interactions daily, ensuring timely and efficient resolution of product inquiries and quoting needs.
  • Efficiently manage inbound quotes via online portals, reviewing and auditing customer purchase orders to ensure accuracy.
  • Determine the nature of order changes and provide insight to customers and field sales agents, receiving and relaying production, accounting, or shipping changes impacting orders.
  • Audit each return or request to arrive at cost and time-efficient solutions to individual problems, guiding end users to solutions depending on their needs.
  • Use industry knowledge and materials provided to guide customers through troubleshooting and solution identification, providing high-quality customer service.
  • Guide all incoming foot traffic and follow safety and quality requirements, performing other duties as assigned.

**Requirements:**

  • Excellent verbal and written communication skills, with proven negotiation skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite and related software.

**Education and Experience:**

  • High School Diploma or GED required.
  • 2+ years of order management experience.
  • 2+ years of customer service experience.
  • Experience in the door or building industry is a plus.

**Salary:** $26-30/hr.



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