Medical Store Customer Service Representative

1 week ago


Renton, Washington, United States Norco, Inc. Full time
Job Description

Norco is seeking a Customer Service Representative to join our Medical Store team. The successful candidate will be responsible for providing exceptional customer service to walk-in and phone-in customers, while also managing a large volume of inbound and outbound calls.

Key Responsibilities:

  • Greet customers in a professional and enthusiastic manner
  • Answer telephone calls promptly and route patient information to the appropriate personnel or departments
  • Manage a high volume of calls in a timely manner, following established call scripts when necessary
  • Identify customer needs, clarify information, and provide solutions
  • Keep accurate records of customer conversations in Norco's electronic system
  • Demonstrate in-depth knowledge of medical products, placement, availability, price, and use
  • Educate patients and clients on medical products and services
  • Process customer orders and accurately input customer orders into the computer

Requirements:

  • High school graduate or equivalent
  • Excellent customer service skills
  • Strong phone and verbal communication skills, along with active listening skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Good typing and 10-key skills
  • Ability to sit for extended periods of time
  • Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position

Benefits:

  • Competitive compensation and benefits package
  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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