Medical Store Customer Service Representative
4 weeks ago
At Norco, Inc., we are seeking a highly skilled and customer-focused Medical Store Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, both in-person and over the phone.
Key Responsibilities:- Provide professional and enthusiastic service to customers in a fast-paced environment
- Answer telephone calls promptly and efficiently
- Route patient information to appropriate personnel/departments as necessary
- Manage a high volume of inbound and outbound calls in a timely manner
- Follow established call scripts when handling different topics
- Identify customers' needs, clarify information, and provide solutions
- Keep accurate records of customer conversations in our electronic system
- Demonstrate in-depth knowledge of products, placement, availability, price, and use
- Educate patients/clients on medical products and services
- Process customer orders and accurately input customer orders into the computer
- High school graduate or equivalent
- Excellent customer service skills
- Strong phone and verbal communication skills, along with active listening skills
- Ability to multi-task, set priorities, and manage time effectively
- Good typing and 10-key skills
- Ability to sit for extended periods of time
- Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
- Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
- Competitive compensation and benefits package
- Employee Stock Ownership Plan (ESOP)
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco, Inc. is an Equal Opportunity/Affirmative Action Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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