Client Navigator

9 hours ago


New York, New York, United States NYC Health Hospitals Full time
Job Title: Client Navigator

NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region's only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi's Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.

Job Summary

Under general direction, with latitude for independent initiative and judgement, plans and directs the day-to-day operations of the client navigator environment. The ideal candidate will have excellent communication and leadership skills, with the ability to supervise, plan, coordinate, monitor, and train staff. They will also be responsible for troubleshooting problems with clients, traffic flow, and computers, as well as disseminating information to staff and preparing reports and analyzing data to recommend changes to enhance client relations and flow of traffic in the facility.

Responsibilities
  1. Supervise, plan, coordinate, monitor, and train staff.
  2. Troubleshoot problems with clients, traffic flow, and computers.
  3. Disseminate information to staff.
  4. Prepare reports, analyze data, and recommend changes to enhance client relations and flow of traffic in the facility.
Requirements

The ideal candidate will have a High School diploma or GED, and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience. They will also have good written and oral English communication skills, as well as computer skills, including word processing, spread sheet, and/or database software programs.

Benefits
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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