Client Services Coordinator
2 months ago
Position Title: Client Navigator
Reports To: Director
FLSA Status: Non-Exempt (Hourly) / Full Time
POSITION SUMMARY:
The Client Navigator at Highland Park Community Development Corp plays a pivotal role in orchestrating tenant programs and fostering connections with community service providers. This position involves assisting clients in securing access to external immigration legal counsel and managing essential pre-filing processes for various applications, including green cards, social security, SNAP, and other available benefits.
KEY RESPONSIBILITIES:
- Green Card Project Oversight:
- Collaborate with external immigration attorneys and recruitment teams to facilitate the initial steps of the three-part green card application process.
- Visa Case Management: Oversee and manage visa-related cases.
- Address Additional Immigration Matters: Tackle other immigration-related issues as they arise.
- Documentation of Policies and Processes: Create and maintain resources such as employee FAQs regarding green cards and immigration, and standardize communication protocols.
- Reporting and Metrics: Generate quarterly reports detailing visa holders and green card applicants.
- Data Validation: Ensure accuracy in immigration support documentation, including obtaining necessary signatures and drafting documents when required.
- Outreach for Bilingual Services: Conduct outreach to maintain service connections for bilingual clients.
- Crisis Intervention: Provide crisis intervention services as needed and refer clients to educational, substance abuse, employment, childcare, mental health, and other necessary services.
- Additional Duties: Execute other responsibilities and special projects as assigned by management.
QUALIFICATIONS:
To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are essential:
- Education & Experience:
- Associate degree
- Knowledge of U.S. immigration processes
- Strong analytical skills with meticulous attention to detail
- Excellent organizational and communication abilities
- Bilingual proficiency (Spanish)
- Self-motivated with a focus on client service
- Ability to prioritize tasks and meet deadlines
- Technical Skills:
- Proficient in standard software applications (Word, Excel, PowerPoint, CARES, etc.)
- Language Proficiency: Exceptional verbal and written communication skills, with the ability to comprehend and convey information clearly in various contexts.
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