Front Desk Operations Supervisor
1 week ago
Job Summary
We are seeking a skilled Front Desk Operations Supervisor to join our team at AC Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
- Sell a room/accommodation to guests without reservations based on availability.
- Ensure rates match market codes and that any exceptions are documented.
- Ensure checks that come from outlets are scanned and charged to room.
- Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.
Requirements
- High school diploma or equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
About Us
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. We are committed to non-discrimination on any protected basis and strive to create a diverse and inclusive work environment.
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