Front Desk Supervisor

3 weeks ago


Tallahassee, Florida, United States MCR Hotels Full time
Job Title: Front Desk Supervisor

At MCR Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction.

Key Responsibilities:
  • Lead and manage the front desk and night audit teams to deliver outstanding guest experiences.
  • Assist in the recruitment, training, and development of front desk team members.
  • Act as Manager on Duty in the absence of the General Manager and/or Assistant General Manager.
  • Review and implement policies and procedures to ensure compliance and efficiency.
  • Process guest check-in and check-out, verify billing, and create reservations.
  • Provide exceptional customer service and respond to guest inquiries and concerns.
  • Collaborate with the management team to achieve hotel goals and objectives.
  • Ensure adherence to Federal and State Labor laws.
  • Investigate and resolve guest complaints in a timely and professional manner.
Requirements:
  • Two-year college degree or equivalent hospitality experience, with at least one year of front desk supervisory experience.
  • Prior brand experience is highly preferred.
  • Exceptional customer service skills and a strong leader of people.
  • Intermediate to advanced computer skills and familiarity with common software.
  • A flexible schedule that allows for availability on days, nights, holidays, and weekends.
  • Excellent English communication skills and ability to read, write, and speak fluently.
  • Ability to lift or move up to 20 pounds occasionally.
What We Offer:
  • Hotel discounts
  • Weekly pay
  • Paid time off
  • Retirement options
  • Referral bonuses
  • Career advancement and upward mobility
  • Health, dental, and vision insurance available after 30 days of employment for full-time team members


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