Patient Health Advocate

4 days ago


Oklahoma City, Oklahoma, United States Somatus, Inc. Full time
About the Role

Somatus, Inc. is seeking a highly motivated and compassionate Patient Health Advocate to join our team. As a Patient Health Advocate, you will play a critical role in supporting patients with chronic kidney disease (CKD) and end-stage kidney disease (ESKD) in managing their care needs.

Key Responsibilities
  • Work under the guidance of physicians and/or a nurse care manager to develop and implement individualized care plans for patients with CKD and ESKD.
  • Establish positive, supportive relationships with patients and their families to promote health literacy and self-management skills.
  • Conduct initial triage assessments to identify patients' needs and connect them with appropriate resources and services.
  • Document all activities and interactions with patients in our care coordination platform.
  • Engage with patients to address language and cultural barriers to care management and self-care.
  • Coach and guide patients to meet both personal and clinical goals, including scheduling appointments and accompanying patients to appointments when needed.
  • Remind patients of upcoming appointments and help them access community and government-based services.
  • Teach caregivers about symptom response plans and arrange transportation as needed.
  • Closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing.
  • Assist patients with enrolling in educational videos and participate in integrated care team meetings.
Requirements
  • Experience working with Medicare, Medicaid, or Special Needs populations.
  • Medical Assistant, Licensed Practical Nurse, Engagement Specialist, or Community Health Worker experience.
  • Ability to connect with people and understand the challenges they face.
  • Ability to use a range of outreach methods to engage individuals and groups in diverse settings.
  • Well-connected to the community and resources within the community they will serve.
  • Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with clients.
  • Ability to travel throughout the assigned region and comfort with conducting home visits (50-75% same day travel).
Preferred Qualifications
  • Experience working with patients with chronic and behavioral health needs.
  • Demonstrated success in working as part of a multi-disciplinary team, including communicating and working with physicians and registered nurses.
  • Proven experience with engaging patients in making healthy behavior changes.
  • Proven skills in navigating the healthcare system and making necessary linkages to meet specific needs.
  • Experience working with Electronic Medical Records and other documentation platforms.


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