Senior Administrative Assistant
1 month ago
The Department of Human Service Programs (DHSP) is a vital part of the City of Cambridge's commitment to enhancing the quality of life for its residents. With a focus on creating and coordinating services that meet the needs of the community, DHSP's extensive programs and services touch every sector of the city, from newborns to senior citizens, and from school-aged children to homeless families.
About the Role:
The Senior Clerk & Typist will play a key role in the Multi-Service Center (MSC), supporting staff and providing a welcoming, respectful, and professional experience for individuals and families experiencing housing instability or homelessness. As the first point of contact for many clients, the Senior Clerk & Typist must consistently offer a calm and supportive response, making a positive impact on the lives of those they serve.
Essential Duties and Responsibilities:
- Answer telephone calls in a courteous and professional manner, transferring calls to the appropriate staff member as needed.
- Greet all visitors with a warm and welcoming smile, assisting with their requests and notifying relevant staff when clients arrive for appointments.
- Ensure the reception areas of the Multi-Service Center are neat and attractive, reflecting the high standards of the Department.
- Maintain accurate staff sign-in/sign-out logs and manage sign-in procedures for visitors.
- Collect and arrange for the delivery of outgoing mail to the city hall mailroom, as well as pick up incoming mail as needed.
- Keep the copier and fax machines well-stocked and maintained, ensuring a smooth workflow.
- Manage office supplies, maintaining an inventory and ordering as needed.
- Enter and search for data in the Homeless Management Information System, providing valuable insights to support the Department's mission.
- Assist the Multi-Service Center Director with special projects, demonstrating flexibility and a willingness to learn.
- Other duties as assigned by the Multi-Service Center Director.
- Actively participate in the Department's Race and Equity Initiative, promoting a culture of inclusivity and respect.
- A minimum of three to five years' experience working with the public in a social service, customer service, reception, or related position.
- Excellent communication skills, with the ability to exercise mature judgment in complex situations.
- Strong organizational and administrative skills, with proficiency in personal computer skills such as Microsoft Office Suite and Excel.
- Experience working with diverse individuals, with a strong understanding of the needs and challenges faced by the community.
- Knowledge of Cambridge and surrounding communities is a plus.
- A high school diploma or equivalent is required.
- The ability to access, input, and retrieve information from a computer.
- The ability to answer phones and maintain multiple files.
- The ability to lift a minimum of 10 pounds.
- Comfortable working in a standard office environment with moderate noise levels, telephones, personal computers, printers, and other office equipment.
- Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.
- Competitive health, dental, and vision benefits.
- Vacation and sick leave eligible.
- Paid parental leave.
- Sick incentive pay eligible.
- Three personal days.
- Fourteen paid holidays.
- City employee commuter benefits, including T-Pass reimbursement, Bluebikes membership, and EZRide Shuttle membership.
- Resume.
- Cover letter.
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