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Customer Support Representative II
2 months ago
Position Reference: USA01077
Role Overview:
As a vital member of our team, the Customer Care Specialist II is dedicated to providing exceptional support and guidance to our customers. At Saint-Gobain, we believe in fostering an environment where innovative problem solvers can thrive.
Key Responsibilities:
- Customer Engagement: Deliver outstanding service by actively listening to customer needs and offering tailored solutions.
- Value Communication: Clearly articulate the benefits of our offerings to enhance customer understanding.
- Order Management: Assist customers with order processing, tracking, and shipping inquiries.
- Lifecycle Navigation: Guide customers through their journey with our organization, ensuring a seamless experience.
- Effective Communication: Maintain open lines of communication via phone, email, and in-person interactions to manage orders and address changes.
- Training and Support: Educate customers on utilizing our online tools and resources to meet their needs.
Process Improvement:
- Implement customer solutions and streamline order management processes.
- Identify and address operational challenges using ethical practices and sound judgment.
- Coordinate with shipping departments to ensure timely product delivery and manage returns.
Issue Resolution:
- Utilize problem-solving skills to address mid-level customer concerns effectively.
- Maintain comprehensive knowledge of our products and services to better serve customer needs.
- Collaborate with quality assurance teams to identify and rectify issues impacting customer satisfaction.
Qualifications:
- Bachelor's Degree preferred.
- 5-7 years of direct customer interaction experience, with a focus on leadership roles.
- Strong communication, presentation, and organizational skills.
- Ability to work independently and manage multiple projects simultaneously.
- Familiarity with Customer Relationship Management (CRM) software is advantageous.
At Saint-Gobain, we are committed to creating a collaborative and respectful workplace where every team member can contribute to our mission of improving lives. Join us in our pursuit of innovation and excellence.
