Customer Support Representative

4 weeks ago


New York, New York, United States Insight Global Full time

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Insight Global. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers via phone and email.

Responsibilities include:

  • Providing timely and effective support to customers via phone and email
  • Collaborating closely with internal teams to resolve customer issues and improve product offerings
  • Developing and maintaining a deep understanding of our product and services to effectively communicate with customers
  • Working closely with the support lead to document processes, escalate issues, and communicate with other teams and 3rd parties
  • Continuously improving processes and procedures to ensure exceptional customer satisfaction

Requirements:

  • Minimum 2 years of experience supporting a technical product in customer support
  • Minimum 1 year of experience handling phone calls
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time

Benefits include:

  • Competitive starting pay
  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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