Current jobs related to Call Center Representative II - New York, New York - NYC Health Hospitals

  • Call Center Representative

    2 months ago

    New York, New York, United States PrimeCare Medical, Inc Full time $25 - $35 per hour

    At PrimeCare Medical, Inc., our dedication lies in delivering outstanding healthcare solutions within correctional settings. We aim to ensure that individuals in these facilities receive exceptional, compassionate medical services. As a vital member of our expanding team, the Call Center Representative is key in guaranteeing that patients, personnel, and...

  • Healthcare Call Center Representative

    4 weeks ago

    New York, New York, United States Village Care Full time

    Job SummaryVillageCare is seeking a highly motivated Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with service access.Key Responsibilities:Handle incoming telephone calls and respond to member inquiriesAssist...

  • Healthcare Call Center Representative

    4 weeks ago

    New York, New York, United States Village Care Full time

    Job OverviewVillageCare is seeking a highly motivated and experienced Member Services Representative to join our team.The ideal candidate will have a strong background in healthcare and excellent communication skills, with the ability to effectively handle multiple calls and prioritize tasks in a fast-paced environment.Key ResponsibilitiesHandle incoming...

  • Healthcare Call Center Representative

    4 weeks ago

    New York, New York, United States VillageCare Full time

    VillageCare is seeking a skilled Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with accessing services. Your daily activities will include:Handling incoming telephone calls and answering questions for members and...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States One Call Concepts Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at One Call Concepts. As a Customer Service Representative, you will be responsible for answering incoming calls and assisting customers with locate requests and resolving customer inquiries.Key Responsibilities: Answer incoming calls and assist customers with locate...

  • Field Service Representative II

    1 month ago

    New York, New York, United States City of Dover Full time

    Job Summary:The Field Service Representative II position is responsible for completing work orders, disconnecting service, and reading and recording electricity and water meter readings. This role works under general supervision and is responsible for ensuring accurate meter readings and providing excellent customer service.Key Responsibilities:Disconnect...

  • Contact Center Representative

    4 weeks ago

    New York, New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public healthcare system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...

  • Private Equity Fund Accounting Manager

    4 weeks ago

    New York, New York, United States Gen II Fund Services Full time

    Job Title: Private Equity Fund Accounting ManagerGen II Fund Services, LLC is seeking a highly skilled Private Equity Fund Accounting Manager to join our team. As a key member of our operations team, you will be responsible for managing the financial reporting and accounting functions for our private equity fund clients.Key Responsibilities:Manage the...

  • Private Equity Fund Accounting Manager

    4 weeks ago

    New York, New York, United States Gen II Fund Services Full time

    Private Equity Fund Accounting Supervisor Job DescriptionGen II Fund Services, LLC is seeking a highly skilled Private Equity Fund Accounting Supervisor to oversee the operations and accounting of private equity funds. The ideal candidate will have a strong background in private equity fund accounting and administration, with excellent analytical and...

  • Clinical Services Representative II

    1 month ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Rutgers University Seeks Clinic Services Representative IIRutgers, The State University of New Jersey, is a leading academic and research institution seeking a highly skilled Clinic Services Representative II to join its team at the Eric B. Chandler Health Center. The ideal candidate will possess excellent communication and interpersonal skills, with the...

  • Customer Service Representative II

    4 weeks ago

    New York, New York, United States Ocean Casino Resort Full time

    Job DescriptionAbout the RoleThe iGaming Customer Service Representative II is responsible for delivering exceptional customer experiences by providing timely and accurate assistance to customers via various communication channels. Key responsibilities include payment processing, reporting assistance, and escalating game-related issues to appropriate...

  • Information Technology Analyst II

    4 weeks ago

    New York, New York, United States NewYork-Presbyterian Hospital Full time

    Network Operations Center IT Analyst II RoleAt NewYork-Presbyterian Hospital, we are committed to excellence in patient care, research, education, and community service. Our Information Technology team plays a vital role in achieving this goal by developing innovative solutions that improve the health and well-being of our patients and their families.As an...

  • Scheduling Coordinator II

    4 weeks ago

    New York, New York, United States Mount Sinai Health System Full time

    Job DescriptionThe Scheduling Coordinator II is a senior-level individual responsible for scheduling appointments, consults, and follow-up appointments for patients. This role takes a lead position among the team, mentoring and training less experienced staff. In the absence of the Supervisor, the Scheduling Coordinator II assists in overseeing front desk...

  • Finance and Accounting Associate II

    3 weeks ago

    New York, New York, United States New York Genome Center Full time

    Job SummaryThe New York Genome Center is seeking a highly skilled Finance and Accounting Associate II to play a vital role in the financial management of research administration.This position will be responsible for handling a wide range of financial and accounting tasks related to research grants and projects, including invoicing, revenue recognition,...

  • Fitness Center Representative

    4 weeks ago

    New York, New York, United States Elevate Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Fitness Center Representative. As the face of our business, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience for all.Key Responsibilities:Enthusiastically greet members, prospective...

  • IT Support Specialist II

    4 weeks ago

    New York, New York, United States Weill Cornell Medical College Full time

    Job Title: IT Support Specialist IIJob Summary:We are seeking a highly skilled IT Support Specialist II to join our team at Weill Cornell Medicine. As a key member of our Service Desk, you will provide top-notch technical support to our staff, ensuring that they have the tools and resources they need to succeed.Responsibilities:* Provide technical support...

  • Physician Contact Center Representative

    1 month ago

    New York, New York, United States Hospital for Special Surgery Full time

    Job SummaryHospital for Special Surgery is seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional patient care and referrals to patients seeking medical attention with our orthopedic and rheumatologic...

  • Creative Arts Therapist Level II Specialist

    1 month ago

    New York, New York, United States NYC Health Hospitals Full time

    Job Title: Creative Arts Therapist Level IILincoln Medical and Mental Health Center is a premier acute care hospital in New York City, renowned for its Centers of Excellence and commitment to delivering high-quality healthcare. Our team of highly trained medical professionals is dedicated to providing compassionate, culturally competent, and patient-centered...

  • Veterinary Nurse I-Triage Call Center Specialist

    4 weeks ago

    New York, New York, United States Kansas State University Full time

    About the RoleThe Veterinary Health Center at Kansas State University is seeking a skilled Veterinary Nurse to join our Triage Call Center team. As a key member of our team, you will be responsible for triaging phone calls, providing exceptional customer service, and supporting the hospital's operations.Key ResponsibilitiesTriage phone calls and provide...

  • iGaming Customer Service Representative II

    4 weeks ago

    New York, New York, United States Ocean Casino Resort Full time

    About the RoleThe iGaming Customer Service Representative II is a key member of our team, responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our players. This role involves providing timely and accurate assistance via various communication channels, including chat, phone, and email, to resolve any...

Call Center Representative II

1 month ago

New York, New York, United States NYC Health Hospitals Full time
Job Title: Call Center Representative II

MetroPlusHealth is a leading healthcare provider in New York City, serving residents of the five boroughs through a comprehensive range of products and services. As a Call Center Representative II, you will play a critical role in delivering exceptional customer service to our members, ensuring their needs are met and their health is prioritized.

Key Responsibilities:
  • Provide high-quality service to all customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Document all customer contacts in our tracking system, ensuring accurate and up-to-date information.
  • Assist management staff with special projects, such as PCP monthly projects and error reports.
  • Provide on-site and telephone orientations to new and existing members, ensuring a smooth transition to our services.
  • Strive for first call resolution, working to resolve member and provider issues as the point of contact.
  • Utilize dual monitors and computer-based resources to find answers to customer questions.
  • Research and respond accurately to customer inquiries related to eligibility, benefits, services, claims, and authorizations.
  • Classify and record all customer encounters clearly and concisely.
  • Identify and escalate complex issues, providing follow-up and closure.
  • Assist members with PCP selection, locating providers and vendors within our network.
  • Verify and update member demographic information.
  • Process requests for member materials, such as ID cards and provider directories.
  • Handle enrollment inquiries and generate sales leads.
  • Handle disenrollment requests and proactively conduct retention efforts.
  • Perform outreach related to New Member Orientation and PCP Term/Resign projects.
  • Process premium payments.
Requirements:
  • High School graduation or equivalent.
  • 3 years of experience in a call center environment handling high volumes of calls.
  • Proven experience in providing excellent service to customers in healthcare-related areas.
  • Poise under pressure when dealing with difficult situations and potentially upset customers.
Professional Competencies:
  • Integrity and Trust.
  • Customer Focus.
  • Functional & Technical Skills.
  • Written/Oral Communication.
  • Ability to work in a fast-paced environment while maintaining a high attention to detail.