Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Caesars Entertainment. As a Customer Service Representative - Casino Services II, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our casino.
Key Responsibilities- Provide superior customer service skills, consistently demonstrating a warm and friendly demeanor.
- Maintain a positive attitude, creating a welcoming atmosphere for guests and colleagues alike.
- Anticipate and meet the needs of guests, providing fast and flawless service.
- Check for guest satisfaction and effectively resolve any service breakdowns.
- Promote Caesars Rewards programs and card membership.
- Operate assigned windows, including currency exchanges, jackpot payouts, and redemption of chips, gaming vouchers, coupons, and comps.
- Verify assigned funds at the beginning and end of each shift, ensuring accountability of all transactions.
- Issue and redeem counter checks, operate banks, and perform cash advance and check cashing transactions.
- Participate in the supervision, operation, and support of Caesars' multi-casino Bad Beat system.
- High school diploma or equivalent required.
- Ability to read and write English.
- Prior cash handling experience preferred.
- Must be able to demonstrate proficiency in basic computer skills.
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. We are committed to offering our guests exceptional service and memorable experiences on every visit.
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